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Saturday, June 19, 2010

SIX SIGMA

The companies most admired world many implementation of Six Sigma, such as General Electric, Motorola, Honeywell and others. Six Sigma is a goal that was almost perfect in meeting customer requirements. Six Sigma refers to operating performance targets are measured statistics with only 3.4 errors per million activities. Six Sigma is also a cultural change effort to position the company on customer satisfaction, profitability and greater competitiveness. Six Sigma is a comprehensive and flexible system for achieving, maintaining and maximizing business success, which is uniquely controlled by a strong understanding of customer needs, disciplined use of data, facts and statistical analysis as well as meticulous attention to manage, improve and embed business process re .
Critical elements of the leadership consists of six themes. The first theme, the focus is truly on the customers. Six Sigma in customer priority Measures Six Sigma performance begin with the customer. Six Sigma improvement is determined by its influence on satisfaction and customer value.
The second theme, management driven by data and facts. Six Sigma discipline begins by explaining what measures are a key measure of business performance, and then apply the data and analysis so as to build understanding of the key variables and optimal results.
The third theme, focus on process management and improvement. In Six Sigma, the process is where the action begins. Ranging from product design, performance measurement, improved efficiencies and customer satisfaction or even running a business. Six Sigma process as a vehicle positioning and key success. Mastery of the process is a competitive advantage and deliver value to customers.
The fourth theme, proactive management. Six Sigma includes a number of tools and practices that replace reactive habits with a dynamic management style, responsive and proactive.
The fifth theme, collaboration without boundaries. Collaboration without borders demands a real understanding of the needs of end users, or against the flow of work throughout a process or supply chain, using customer and process knowledge to benefit all parts of the environment and finally creating a management structure that supports true teamwork.
The sixth theme, perfect encouragement for and tolerance of failure. All companies that make Six Sigma constantly encouraged to be more perfect than ever. Nevertheless tolerance of failure, too afraid of the consequences of mistakes will not ever tried a result of stagnation, decay and death over by the changes. Writes Pande, Neuman and Canavagh in the book The Six Sigma Way.

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